As part of Application Service Excellence (ASE) SaaS Support, the Enterprise Performance Management (EPM) Support Team is expanding to support our increasing customer base and reimagine the customer experience as we deliver a delightful customer experience across the portfolio and guide our customers on their successful cloud journey. It is a unique opportunity to be a part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. 

To help achieve this vision, we are looking for a Director of EPM Cloud who is a passionate and visionary support leader who thrives in a dynamic high growth environment. In this role, you will have the opportunity to influence stakeholders and other support leaders, work across organizational boundaries, demonstrate leadership, communication and people management skills. You will be responsible for leading a team of Application Support Engineers and managers globally, whose focus is to provide technical and functional support to our global customer base during the implementation phase as well as production environments. The ideal candidate for this role should have extensive leadership experience, be highly customer focused and have an innovative mindset to create new, effective solutions and simplify how we work. This candidate would also have a comprehensive understanding of budgeting, forecasting, planning, consolidation and reporting processes, along with their practical application in solving business challenges. We are looking for someone who can think critically, iterate, and provide exceptional thought leadership and partner across the teams to drive change. 

This is a great time to join the EPM Service Excellence Team, as EPM is position as a Leader in both the Magic Quadrant for Financial Close and Consolidation Solution as well as the Magic Quadrant for Financial Planning Software. This dual recognition validates our laser-focus on customer success and innovation strategy, especially in technologies such as AI/ML, data science, and predictive analytics, and a great opportunity to be a part of this continued journey. 

Career Level - M4